Terms & Conditions
CUSTOMER SERVICE AGREEMENT OR CYBERCALLING PHONE SERVICE

This Customer Service Agreement (the “Agreement”) governs all the terms and conditions associated with your use of the services offered by or through CyberCalling.com.

1. Services Provided. 
CyberCalling offers you, among other things, the ability to make local calls, domestic long distance and international phone calls by dialing various access numbers made available on its Website www.CyberCalling.com (the “Website”), entering a Personal Identification Number (“PIN”) provided to you by CyberCalling and dialing the called party. These services are provided on a pre-paid basis only and do not require you to change your current telephone service provider(s) in order to use the services. A complete list of CyberCalling services can be found on the Website. CyberCalling is not responsible for reimbursements for calls made with another service while CyberCalling is temporarily unavailable.  

2. Credit References 
CyberCalling may refuse to provide service if your credit is not deemed satisfactory which determination shall be made at CyberCalling’s sole discretion. 

3. Access Numbers.
To access CyberCalling’s phone services, you must dial either a toll free (e.g., 800-xxx-xxxx) number or, where available, a local access number (provided on the Website). After dialing an access number you must enter your PIN, unless PIN-less is enabled and compatible with your origination number, and then the destination phone number. Before you use any local access number, please check with your local telephone service provider to ensure that no toll charges are associated with calls to that local access number. CyberCalling will not reimburse the customer for any extra charges assessed by your local phone company as a result of dialing one of CyberCalling’s access numbers. 

4. Payment. 
CyberCalling’S SERVICES ARE PROVIDED ON A PREPAID BASIS ONLY. As you use CyberCalling’s services, your Account will be debited accordingly. No phone services will be provided if your Account does not have a sufficient balance to cover the cost of the service. 

5. Recharging Account. 
In the event you want to use services in an amount which exceeds the remaining balance in your Account, you may access the Website and recharge your Account by purchasing additional service in non-refundable, preset dollar values (e.g., $20, $30, $50). 

6. Rates. 
The rates are listed on its Website and are incorporated by reference herein. You are responsible for checking all applicable rates/promotions before making any call using CyberCalling’s services. Please note that the rates for calls to certain numbers (e.g., mobile/special service numbers) can be higher than rates for calls to other numbers within the same country. CyberCalling reserves the right, at its sole discretion, to modify those rates at any time and/or to offer special promotions. Rates are based on country code and city code, not country name. CyberCalling's rate structure is clearly outlined in the RATES section of the CyberCalling.com. 

7. Rate Changes. 
CyberCalling reserves the right, at its sole discretion, to modify its rates and its surcharges. CyberCalling is not obligated to credit back any unused balance in your Account. So CyberCalling strongly suggests that the customer use up the remaining balance before terminating the Account. 


8. Billing Disputes. 
You must notify CyberCalling by e-mail of any disputed charges within thirty (30) days of the charge being posted to your Account. CyberCalling will attempt to resolve all disputes within thirty (30) days of being notified of a dispute. To the extent CyberCalling determines, at its sole discretion, that a billing adjustment is warranted, your Account will be credited accordingly. If you fail to notify CyberCalling of a billing dispute as noted above, you will waive all rights to bring any claim regarding the dispute. 

9. International Calls.
Although the quality of international telephone calls has improved greatly in recent years, calls to certain countries outside the United States can be interrupted as a result of service/network issues in those countries. CyberCalling will attempt to identify any such issues, with the cooperation of the customer. All necessary information must be provided including date, time, origination number and destination number. However, CyberCalling WILL NOT REFUND ANY CHARGES FOR SUCH INTERRUPTED CALLS. 

10. Cancellation.
You may discontinue service at any time upon notice (either electronic or written) to CyberCalling. We will then shut down access to your account. You will not be entitled to any refund of the unused balance in your prepaid Account as of the date you discontinue service.

11. Customer Service. 
If you have questions, concerns or complaints about your Service, you may contact CyberCalling Customer Service Department at service@cybercalling.com or 800-980-9509.

12. Limitation of Liability. 
CyberCalling SHALL NOT BE LIABLE FOR DAMAGES ARISING OUT OF OR IN ANY WAY RELATED TO THE SERVICES FURNISHED PURSUANT TO THIS AGREEMENT, INCLUDING BUT NOT LIMITED TO MISTAKES, OMISSIONS, INTERRUPTIONS, DELAYS, DEFECTS AND/OR ERRORS IN TRANSMITTING, RECEIVING, ORIGINATING, TERMINATING AND/OR DELIVERING TELEPHONE CALLS, REGARDLESS OF THE NATURE OF THE CLAIM. CyberCalling WILL NOT BE LIABLE UNDER ANY CIRCUMSTANCES FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, AND EXEMPLARY OR PUNITIVE DAMAGES, OR LOSS OF PROFIT OR REVENUES, EVEN IF CyberCalling HAS BEEN SPECIFICALLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 
CyberCalling IS NOT LIABLE UNDER ANY CIRCUMSTANCES FOR DAMAGES ARISING OUT OR RELATED IN ANY WAY TO YOUR INABILITY TO ACCESS, OR YOUR DIFFICULTY IN ACCESSING, ITS SERVICE THROUGH TOLL OR LOCAL ACCESS NUMBERS. CyberCalling IS NOT LIABLE FOR ANY TOLL CHARGES YOU MAY INCUR IN USING A LOCAL ACCESS NUMBER. 

13. Privacy Policy. 
To learn about how CyberCalling protects your personal information, refer to CyberCalling Privacy Policy on the Website. 

14. Use.
You agree to use CyberCalling service in a lawful manner which is consistent with the terms and conditions of this Agreement and all applicable federal, state and local laws and/or regulations. CyberCalling reserves the right to immediately, and without notice, terminate, or otherwise discontinue, your Account and PIN in the event it determines that you have violated any such term, condition, law and/or regulation.

15. Recommendation.
We recommend that you cancel Your International Long Distance Calling Plan. Charges by wireless and land-based phone service providers for overseas long distance calls can be unreasonably high. CyberCalling can take no responsibility for the calls go through your long distance plan without using our phone card, or fail to use our phone card properly.

ATTENTION:
使用无密码拨打功能的用户注意事项:
1, 请尽可能通知您的手机公司取消您电话的国际长途业务,只保留美国国内长途服务,这样可以防止您的国际长途被错误接到电话公司。
2,在拨完对方电话号码之后请按“#”键。(切记:不要按发送键,若按发送键极有可能会发出错误的电讯服务信号给您的电话公司,造成不必要的浪费)
3,在等待接通时,请注意听语音提示报出的您的账户剩余的分钟数,如您没有听到类似的语音提示,请务必挂断电话重新拨打。
CyerCalling申明:本公司不会转接您的长途电话到其他公司,我们不会承担因用户错误使用预付电话卡而造成的经济损失的责任。